Frequently Asked Questions
Find answers to common questions about our products and services.
Martmac is committed to providing customers with high-quality products and exceptional service. Please choose carefully, as we do not offer refunds or exchanges for change-of-mind purchases. We recommend reviewing all product details, descriptions, and specifications before completing your order to ensure suitability. In accordance with Australian Consumer Law, customers are entitled to a refund, repair, or replacement if a product is found to be faulty, defective, or not as described. In such cases, customers must notify Martmac promptly and provide proof of purchase along with details of the fault. Our team will assess each claim carefully and process eligible refunds or replacements as required by law. Martmac reserves the right to verify and determine whether a product issue qualifies as a major or minor fault under the applicable consumer guarantee provisions.
Standard shipping typically takes 5-10 business days. Express shipping is available for 2-3 day delivery.
Yes, we ship to most countries worldwide. International shipping times and costs vary by location.
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