We want you to be completely satisfied with your purchase
Return Timeframe
You have 14 days from the date of delivery to return your item for a full refund or exchange. Items must be returned in their original condition with all tags attached.
Return Conditions
Martmac is committed to providing customers with high-quality products and exceptional service. Please choose carefully, as we do not offer refunds or exchanges for change-of-mind purchases. We recommend reviewing all product details, descriptions, and specifications before completing your order to ensure suitability. In accordance with Australian Consumer Law, customers are entitled to a refund, repair, or replacement if a product is found to be faulty, defective, or not as described. In such cases, customers must notify Martmac promptly and provide proof of purchase along with details of the fault. Our team will assess each claim carefully and process eligible refunds or replacements as required by law. Martmac reserves the right to verify and determine whether a product issue qualifies as a major or minor fault under the applicable consumer guarantee provisions.
How to Return
To initiate a return:
Contact our customer service team
Receive your return authorization and shipping label
Pack your item securely in its original packaging
Ship the item back using the provided label
Refunds
Once we receive your return, we will inspect the item and process your refund within 10-14 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Non-Returnable Items
The following items cannot be returned:
Final sale items
Gift cards
Personalized or custom-made products
Perishable goods
Important: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Questions?
If you have any questions about our return policy, please contact us in contact section.
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